Just a quick update.... I did some of my own diagnostics, and decided that the problem was the six-year-old modem. I called Comcast, and they suggested I swap it out. I did so this morning, and installed the replacement. YES!!!
I can watch internet news videos now! The Little Boy Who Cried Slow Connection Speed is justified at last!
glad there was a happy resolution! maybe I'll suggest that to my parents -- they've had problems with their internet speeds (especially with it randomly disconnecting) for awhile now.
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